• Can I cancel my booking?
    Yes – any cancellation fees are determined by the property and listed in your cancellation policy. You'll pay any additional costs to the property.
  • If I need to cancel my booking, will I pay a fee?
    If you have a free cancellation booking, you won't pay a cancellation fee. If your booking isn't free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you'll pay any additional costs to the property.
  • Can I cancel or change my dates for a non-refundable booking?
    Canceling a Non-Refundable booking usually incurs a charge. However, you might have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It's not possible to change dates for a Non-Refundable booking, though it's possible to re-book for your desired dates if your waive fees request is successful.
  • How do I know if my booking was canceled?
    After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, contact the property to confirm they got your cancellation.
  • Where can I find my property's cancellation policy?
    You can find this in your booking confirmation.